Complaint Policy
Effective Date: 4 June 2025

At Travelfarecompare.com (“we,” “our,” or “us”), we strive to provide a high-quality experience and trustworthy service to all our users. We take feedback and complaints seriously and are committed to handling them promptly, fairly, and in a confidential manner.

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1. Purpose

At TravelFareCompare, we are committed to providing accurate, reliable, and user-friendly services. We take all complaints seriously and aim to resolve them promptly, fairly, and confidentially.

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2. Scope

This policy applies to all users of our website, including visitors, registered users, and partners. It covers complaints related to:

• Inaccurate information or listings

• Technical issues or accessibility

• Affiliate or third-party content shown on our platform

• Privacy concerns or misuse of personal data

• Customer service experience

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3. How to Submit a Complaint

To file a complaint, please contact us via one of the following methods:

Email: support@travelfarecompare.com
Subject Line: Complaint – [Brief Description]

Please include the following in your message:

• Your full name

• Your email address

• A clear description of the issue

• Screenshots or links, if applicable

• The date the issue occurred

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4. Our Response Timeline

We aim to:

• Acknowledge your complaint within 2 business days

• Provide a full response within 10 business days

• Keep you informed if more time is needed

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5. Resolution Process

Once we receive your complaint:

• We will investigate the issue internally or with third-party providers

• We may contact you for additional information

• We will offer a resolution or explanation via email

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6. Escalation

If you are not satisfied with the resolution, you may escalate the issue by replying to the response email with the subject line: “Escalation – Complaint ID #[reference]”. A senior team member will review the case.

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7. Privacy

All complaints are handled in accordance with our Privacy Policy and your data will be kept confidential.

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8. Policy Updates

We reserve the right to update this Complaint Policy at any time. Changes will be published on this page with an updated effective date.